Clinical Onboarding Specialist
We are looking for a Clinical Onboarding Specialist who excels at coaching, relationship-building and behavior change.
Job Responsibilities
The Mission
Turn newly signed dental offices into self-sustaining byteSense providers.
Success is measured by:
Paid Office → First Case → Sixth Case → Self-Sustaining Provider
Your job is to help practices overcome the human challenges that prevent adoption.
What You'll Own
- First activation call with newly signed offices
- Discovery of doctor concerns and adoption barriers
- Practice advocate identification
- Kickoff leadership
- Sample case coaching
- First patient coaching
- Case #2-5 confidence building
- Recovery and intervention calls
- Escalation management
- Monthly performance reviews
- Identity shift and long-term adoption
What You Will NOT Own
- Sales
- Closing
- Contracts
- Manufacturing
- Logistics
- Technical support
- Administrative scheduling
What Success Looks Like
You help offices:
- Build confidence
- Activate quickly
- Submit their first patient
- Reach six successful patients
- Become independent operators
Qualifications
Ideal Candidate
- Dental industry experience preferred
- Customer Success or Practice Coaching experience
- Strong communication skills
- Comfortable leading calls with doctors and office managers
- Excellent at uncovering hidden concerns and resistance
- Highly organized and accountable
- Able to coach without creating dependency
